Terms and Conditions

1. Acceptance of Terms

By accessing our services, visiting Medicure Multispeciality Hospital, or using our website, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.

These terms apply to all patients, visitors, and users of our healthcare services, facilities, and digital platforms.

2. Healthcare Services

Medical Services

• We provide comprehensive cardiac care, including interventional cardiology, pacemaker implantation, and congenital heart disease treatment
• All medical procedures are performed by qualified and licensed healthcare professionals
• We maintain the highest standards of medical care and patient safety
• Emergency services are available 24/7 for critical cardiac conditions

Appointment and Consultation

• Appointments can be scheduled through our website, phone, or in-person
• Please arrive 15 minutes before your scheduled appointment time
• Cancel or reschedule appointments with at least 24 hours notice
• Emergency consultations may require immediate attention and override scheduled appointments

3. Patient Rights and Responsibilities

Patient Rights

• Right to receive quality medical care without discrimination
• Right to informed consent for all medical procedures
• Right to privacy and confidentiality of medical information
• Right to access your medical records
• Right to refuse treatment (except in emergency situations)
• Right to receive clear explanations about your condition and treatment
• Right to file complaints and receive responses

Patient Responsibilities

• Provide accurate and complete medical history and information
• Follow treatment plans and medication instructions as prescribed
• Inform healthcare providers of any changes in your condition
• Respect hospital policies and other patients’ rights
• Pay for services according to agreed payment terms
• Notify the hospital of any advance directives or special preferences

4. Payment Terms

Billing and Payment

• Payment is due upon receipt of services unless other arrangements are made
• We accept cash, credit/debit cards, and insurance payments
• Insurance claims will be processed on your behalf when possible
• Copayments and deductibles are due at the time of service
• Payment plans may be available for eligible patients

Insurance Coverage

• We accept most major insurance plans
• Please verify your coverage before receiving services
• You are responsible for any services not covered by insurance
• Pre-authorization may be required for certain procedures
• Insurance benefits are subject to your policy terms and conditions

5. Limitation of Liability

While we strive to provide the highest quality medical care, please note:

• Medical outcomes cannot be guaranteed due to the nature of healthcare
• We are not liable for delays caused by circumstances beyond our control
• Our liability is limited to the cost of services provided
• We maintain professional liability insurance as required by law
• Patients assume responsibility for following post-treatment care instructions

6. Website and Digital Services

Website Usage

• Our website is for informational purposes and does not replace medical consultation
• Online appointment booking is subject to availability and confirmation
• We reserve the right to modify website content without notice
• Users must not misuse our website or attempt unauthorized access
• We may collect and use website analytics data to improve our services

Digital Communications

• Email communications are not secure for sensitive medical information
• We may send appointment reminders and general health information
• You can opt-out of non-essential communications
• Emergency situations should not rely on digital communication

7. Privacy and Confidentiality

We are committed to protecting your privacy and maintaining confidentiality:

• All medical information is kept strictly confidential
• Information is shared only with authorized healthcare providers
• We comply with all applicable privacy laws and regulations
• Please refer to our Privacy Policy for detailed information
• Breach of confidentiality is taken seriously and investigated

8. Emergency Situations

• Emergency cardiac care is available 24/7
• In life-threatening situations, treatment may proceed without formal consent
• Emergency contact information should be kept current
• Family members may be contacted in emergency situations
• Emergency services may override normal hospital policies

9. Complaints and Grievances

We are committed to resolving any concerns or complaints:

• Complaints can be submitted in writing, by phone, or in person
• We will acknowledge receipt of complaints within 48 hours
• Investigation and response will be provided within 30 days
• Complaints are handled confidentially and professionally
• You have the right to escalate unresolved complaints to regulatory authorities

10. Modifications to Terms

We reserve the right to modify these Terms and Conditions:

• Changes will be posted on our website with updated effective dates
• Significant changes will be communicated to patients in advance
• Continued use of our services constitutes acceptance of modified terms
• Previous versions of terms are available upon request

11. Governing Law

These Terms and Conditions are governed by the laws of India and the state of Andhra Pradesh. Any disputes will be resolved in the courts of Ongole, Andhra Pradesh.

12. Contact Information

For questions about these Terms and Conditions, please contact us: